Legal Terms

Accuracy of Information

kimrobinson takes all possible steps to ensure the accuracy of the information included in this Site. However, kimrobinson takes no responsibility for errors or omissions in the content of this Site. Information provided on this Site is subject to change at any time without prior notice.

Additional Information
Transmissions of data over the internet is not guaranteed to be completely secure. It is possible that third parties not under the control of kimrobinson may be able to access or intercept transmissions or private communications without kimrobinson’s permissions or knowledge. kimrobinson takes all steps possible to protect your personal information. However, we cannot ensure or warrant the security of any information you transmit to us and any such transmissions are conducted at your own risk.

kimrobinson shall not, under any circumstances, including but not limited to negligence, be liable for any special, incidental or consequential damages that result from the disclosure or use of the information or materials on this site.

kimrobinson reserves the right to change this Privacy Policy at any time. Any such changes shall be posted on this site.

Information Removal
If you prefer not to receive information from us, please send us an e-amil at Please include your name and e-mail address and associated message. We will promptly remove you from the mailing list.

Intellectual Property Rights / Use of Site Materials
kimrobinson (” kimrobinson”) owns all rights, title and interest in and to this Site. kimrobinson owns all copyrights for all material on this Site or has a valid right from a third party to use the material on this Site. kimrobinson also owns all trademarks, brands, service marks, trade names, logos, kimrobinson letters and domain names used on or in connection with this Site. In particular, the logos, brands and trademarks using ” kimrobinson” and logos, whether registered or not, depicted in this Site are and will remain the exclusive property of kimrobinson and their reproduction, distribution, publishing, transmission, modification, totally or in part, sale and any other usage in general for any purpose, reason or cause is hereby expressly prohibited.

No part of this Site may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any manner whatsoever, except for viewing purposes, without the prior written consent of kimrobinson. In particular, you may not reproduce, totally or in part distribute, publish, transmit, modify totally or in part, or sell any of such information, images, photographs, trademarks, products and in general elements and material contained in this Site. Any modification, reproduction, distribution, publishing, transmission, modification totally or in part, sale and any other usage in general for any purpose not explicitly permitted is a violation of kimrobinson copyright and other proprietary rights.

The information, elements in general the material contained in this Site may contain inaccuracies or typographical errors and may be subject to changes or revisions by kimrobinson, in its sole discretion, at any time and without previous notice.

The software programs connected to this Site may present malfunctions and may contain viruses or other damaging elements.

These Terms contain the entire agreement between us with respect to our site, which agreement shall be governed by and construed in accordance with the laws of Hong Kong.

Any dispute over the content or use of this Site shall be governed by the substantive laws of the Hong Kong and the jurisdiction and venue of any such action shall be vested solely in the courts in Hong Kong

These terms and conditions of use and privacy policy shall be in English and Chinese. In the event of any discrepancy between the English and Chinese versions, the English version shall prevail.

This policy forms part of our website Terms of Use and as such shall be governed by and construed in accordance with the laws of Hong Kong. You agree to submit any dispute arising out of your use of this website or associated services to the exclusive jurisdiction of the courts of Hong Kong.


© kimrobinson. All Rights Reserved.

You acknowledge and agree that these Terms, together with our Privacy Policy, constitute the entire agreement between you and kimrobinson with respect to the use of this Site.

kimrobinson may change these Terms at any time by posting changes on the Site. Any changes are effective immediately upon posting. The continued use of the Site constitutes your agreement to any revised Terms.


© kimrobinson. All Rights Reserved.

Nature of Site & Liability
Important: By using our Site, you unconditionally agree to be bound by these Terms of Use and Conditions which can be modified by kimrobinson at any time and without previous notice; by using the Site after any such change you agree to unconditionally comply with the terms and conditions as they are changed if you do not accept the Terms of Use, please click here to exit the Site.

Please carefully read the following terms and conditions (“Terms”) governing your use of the Site. Use of this Site constitutes your agreement to be bound by and to act in accordance with these Terms. kimrobinson reserves the right to change the Terms at anytime. Any such changes will be posted on this Site and you agree to be bound by such changes.

The information, images, photographs, trademarks, products and in general the elements and material that you will find in the Site are disclosed only for informational, promotional and editorial purposes and not commercial use.

The materials contained in this website do not in any way constitute any offer.

No Waiver
The failure on the part of kimrobinson to enforce any part of these Terms shall not constitute a waiver of any of kimrobinson rights hereunder for past or future actions.

No Warranties & Liabilities – Disclaimer
Use of and browsing in this Site are at your own risk.

kimrobinson and its employees, officers, directors and shareholders, make no representations or warranties of any kind, express or implied, with respect to this Site or any of its information, elements, software and material in general and expressly disclaim any responsibility in relation thereto; consequently, they cannot be considered liable and responsible, for any reason, cause or title, for any and all damages, of any kind and entity, direct or indirect, arising out of or in connection with the use, inability to use or performance of the information, elements and material contained in this Site even if kimrobinson has previously become aware of the possibility of such damages.

Neither kimrobinson nor any party representing kimrobinson in creating, presenting or otherwise affiliated with this Site are liable for any indirect, special, punitive, incidental, exemplary or consequential damages arising out of your use this Site. To the extent permitted by law and without limiting any of the foregoing, everything on this Site is provided to you on an “as is” basis, without warranty, either express or implied, of any kind, including, but not limited to, the implied warranties of merchantability, fitness for a specific purpose, freedom from computer virus, or non-infringement. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, the above limitations may not apply to you. Check your local laws.

Solicited information that you submit to kimrobinson by email in order to register and/or to submit data to the Site are subject to our Privacy Policy. All unsolicited reviews, comments or other submissions including ideas, concepts, techniques, know-how and the like, shall not be treated as confidential by kimrobinson and kimrobinson may use such materials in any manner that it deems appropriate. For more information on this topic, please see our Privacy Policy.

By using the information of any element or material contained in this Site you solely remain liable and responsible for any and all possible losses, costs, expenses and damages, direct or indirect, of any kind and entity, arising from or related to the utilization of this Site.

You therefore indemnify and hold harmless kimrobinson and its employees, officers, directors and shareholders from and against any and all claims damages, losses, costs and expenses including the attorneys fees and court costs, arising from or related to your use of this Site.

Personally Indentifiable Information – Indemnity
Personally identifiable information, including names, addresses, e-mails and the like, is collected on this website only when it is voluntarily provided by a visitor to our site. kimrobinson shall not knowingly provide your name, address and e-mail to any third party without your prior consent unless ordered to do so by a court or other governmental agency.

You solely remain liable and responsible for the contents of any and all the information, ideas, images, submitted or mailed to this Site; as a consequence, you will indemnify and hold harmless kimrobinson and its employees, officers, directors and shareholders from and against any and all claims, damages, losses, costs and expenses including attorneys fees and court costs, arising from or related to such material submitted or mailed.

Privacy Policy
(Version: APRIL 2013)

This Privacy Policy applies to all customers of Kim Robinson which is owned and operated by Creative Field Limited. “We”, “us” “our” “ kimrobinson” and “Kim Robinson” shall apply to Creative Field Limited as applicable.

We recognise the importance of your privacy and maintaining the confidentiality of your personal information. This Privacy Policy applies to all products and services provided by us and sets out how we may collect, use and disclose your personal information. This Privacy Policy is governed by and observes the requirements of the Personal Data (Privacy) Ordinance (Cap. 486) (the “Ordinance”).


A.1 Your privacy is important to us and we have taken steps to ensure that we do not collect more information from you than is necessary for us to provide you with our services and to protect any account(s) you hold with us.

A.2 We may ask you to provide personal information when you use or when we provide you with our services, including hair care, health and beauty advisory services. The data (“Personal Data”) that we may ask you to supply includes without limitation salutation, name, day and month of birth, telephone number, email address, residential address and payment account details.

A.3 Please note that it is mandatory for you to provide certain categories of Personal Data (as specified at the time of collection). In the event that you do not provide any Personal Data indicated as mandatory, we may not be able to provide you with our products or services.


B.1 If you provide any personal data to us, you are deemed to have authorised us to collect, retain and use personal information about you for the following purposes:

a. providing you with customer service including but not limited to processing and effecting sales, orders, refunds and exchanges relating to products and services available for sale in our shops;

b. verifying your identity;

c. maintaining the security of our stores;

d. providing you with our e-newsletter, rewards, birthday and other promotions, details of new products and services available in our stores, vouchers and lucky draws;

e. providing you with customer service and responding to your queries, feedback or claims;

f. performing research or statistical analysis in order to improve our products and services and for marketing and promotional purposes; and

g. making such disclosures as may be required for any of the above purposes or as required by law or in respect of any claims or potential claims brought against us.

B.2 You further agree that we may disclose and transfer (whether in Hong Kong or abroad) your Personal Data to third party services providers engaged by us to assist with providing you with our services (including data entry, managing our customer database, processing, effecting and verifying sales, orders, refunds and/or exchanges relating to products available for sale in our shops, contacting you regarding promotions, products rewards, vouchers and redemption letters, delivery services and other customer service), contacting you to participate in customer satisfaction surveys and securely disposing of your Personal Data (“Third Party Service Providers”). These Third Party Service Providers are under a duty of confidentiality to us and are only permitted to use your Personal Data in connection with the purposes specified at B.1 above, and not for their own purposes (including direct marketing).

B.3 When necessary we may also disclose and transfer (whether in Hong Kong or abroad) your Personal Data to our professional advisers, law enforcement agencies, insurers, government and regulatory and other organisations for purposes specified at B.1(g) above.

B.4 We may use your name, phone number, residential address and email address (“Marketing Data”) to provide marketing materials (“Marketing Materials”) to you relating to goods/services sold/offered in our retail stores including the following goods/services: retail, cosmetics and beauty, health, wellbeing and medical (the “Goods and Services”).

B.5 We may share aggregate data that does not allow you to be identified with third parties for various purposes (including marketing and advertising), and may use this data in order to better understand your needs and to improve and adapt our products and services.

B.6 Any personal information supplied by you will be retained by us and will be accessible by our employees, any Third Party Service Providers engaged by us and third parties referred to at B.3 above, for or in relation to any of the purposes stated in B.1 herein.


C.1 Personal Data held by us relating to our customers or to visitors to our stores will be kept confidential in accordance with this Privacy Policy.

C.2 Any questions, comments, suggestions or information other than Personal Data sent or posted to us by visitors will be deemed voluntarily provided to us on a non-confidential and non-proprietary basis. We reserve the right to use, reproduce, disclose, transmit, publish, broadcast and/or post elsewhere such information freely, including passing it to any associated company for example, in connection with the development, manufacture and marketing of products and services and to meet customer needs.


All reasonable efforts are made to ensure that any personal data held by us is stored in a secure and safe place, and accessed only by our authorised employees or authorised Third Party Service Providers.


E.1 Under the Ordinance, you have the right of access to personal information held by us and to request correction of the information.

E.2 If you have any questions regarding this Privacy Policy or if you wish to access or correct your Personal Data, you may send your request in writing to the following address:

Shop 106, Chater House, Connaught Road Central, Hong Kong

Personal Data Officer

[ Jonathan Hui ]


E.3 In accordance with the Ordinance, we reserve the right to charge you a reasonable fee for the processing of any data access or correction request.


We may amend or update this Privacy Policy from time to time and all information will be governed by our most recent Privacy Policy, available in our stores.

©2013 Creative Field Limited. All rights reserved.

We take care to protect the privacy of our clients and will do the same for users of this website. This policy explains how we process information about site visitors.

Third Party Website Links
kimrobinson is not responsible for third party websites that link to or from this Site. kimrobinson disclaims all responsibility for the accuracy of any of the information provided on such linked sites and any goods or services provided or purchased from such sites. kimrobinson shall not be held liable or responsible for the content of any sites that link to or from this Site.

Web Site Data Collection – Indemnity
We automatically collect some information when you visit the site because your IP address needs to be recognized by the server. We may use this information to analyze how different parts of our site are used. We do not identify individual users in this sort of research.

The kimrobinson website may deposit “cookies” in a visitor’s computer. Cookies are pieces of information that a website transfers to an individual’s hard drive for record keeping purposes. Cookies are only sent back to the website that deposited them when a visitor returns to that site. Cookies make it easier for you by saving your preferences while you are at our site. We never save passwords, credit card information or other personal identifiable information in cookies.

Most web browsers are initially set up to accept cookies. You can, however, reset your browser to refuse all cookies or to indicate when a cookie is being sent.